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Name of the Company: Welikehotel, S.L.
TAX ID: B02994960
Address: Julian Alvarez 8, 07004 Palma (Illes Balears)
Registration number: Número de inscripción
The Access and/or use of the site grants you the condition of USER, which you accept, under the General Terms of Use hereby stated. Such Terms will be applied independently from the applicable General Terms and Conditions.
The web page grants access to a great amount of information, services, programs or data (onwards, “the contents”) in Internet belonging to the company or its licensors to whom the USER can have access. The USER undertakes the responsibility of the use of the web site. Such responsibility is extended to the necessary registration to access to certain services or contents.
In such registry the USER will be responsible of providing truthful and legal information. As a consequence of this registration, the USER can be provided with a password of which he/she will be made responsible, compromising to make diligent and confidential use of same. The USER agrees to make the correct use of contents and services which the company offers through its web site and, being of meaningful but not with limitative character and these shall not be used for:
The company reserves the right to withdraw all those comments which are discriminatory, xenophobic, racist, that attempt against childhood or public security. In any case the company will not be responsible for the opinions given by users through forums, chats or any other mean.
The company will own all rights of industrial and intellectual property of its web page, as well as the elements contained in it (images, sound, audio, video, software or texts, trade- marks or logos, combination of colors, structure and design, selection of materials used, computer programs necessary for its functioning, access and use, etc.)
All rights reserved. According to articles 8 and 32.1, second paragraph, of the applicable Spanish Intellectual Property Law; reproduction, distribution and public communication are expressly forbidden, including the way of making available, totally or partially the contents of this web page, for business purposes, by any electronic means, without the authorization of the company.
The USER is committed to respect the rights of Intellectual and Industrial Property, owned by the company. The USER will be able to visualize the elements of the site including print, copy or store them in the hard drive or your computer or any other physical support as long as it is solely and exclusively for its personal and private purpose.
The USER will refrain from deleting, altering, eluding or manipulating any protection device or security system installed in the website of the company.
The company will not be responsible, under no circumstance, of any damage caused, for example by mistakes or omissions, lack of responsibility of the site or virus contamination or malicious programs in its contents, in spite of having taken all necessary technological measures to prevent it.
The company reserves the right, without prior notice, to make changes considered necessary thus, being able to change, eliminate or add not only the contents and services rendered by it but also the way in which they are presented or located in the site.
In the case that in the web page, links or hyperlinks were made to other internet sites, the company will not execute any type of control of such sites and contents. The company under no circumstance will take any responsibility for the contents of some link belonging to another web site, nor guarantee the technical availability, quality, reliability, accuracy, veracity, validity or constitutionality of any material or information contained in none of such hyperlinks or other internet sites.
Likewise, the inclusion of these external connections will not imply any kind of association, merging or participation with the connected entities.
The company reserves the right to deny or withdraw access to site and/or services offered, with no previous notification, on its own or a third party, to those users who do not comply with the current General Conditions of Use.
The company will chase the non-compliance of present conditions, as well as any doubtful use of its site by enforcing the civil and criminal legal actions which might correspond.
The company could modify at any time the conditions hereby determined. The validity of the conditions will be according to its publication and will be valid until duly published, or modified by other.
The relationship between the company and the USER will be governed by the Spanish regulations in force and any controversy will be submitted to the Courts of the aforementioned city.
We are a company in which information transparency is essential for establishing relationships of trust with the people who make up our project and with our suppliers and customers, and protecting the personal data of those who trust us is of vital importance. Accordingly, we want this Privacy Policy to inform you about how we collect, process and use the data.
This Privacy and Personal Data Protection Policy establishes the bases on which the company processes the personal data that our users voluntarily send us through the website. The present Privacy Policy will be applicable when the company collects your personal data through the different contact forms available in this website. When processing your personal data, the company will act as the Data Controller.
Name of the Company: Welikehotel, S.L.
TAX ID: B02994960
Address: Julian Alvarez 8, 07004 Palma (Illes Balears)
Personal data means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
Moreover, processing means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Through our website we may collect personal data for different purposes:
Depending on the purpose for which the data are provided, only the strictly necessary data will be requested. It is important for the user to be aware of the data provided and the purpose for which it is provided because in so doing, she/he authorizes us to collect, store and use such data for the required purpose and she/he may at any time withdraw the consent provided by the appropriate channels, with the consent of the interested party being the legal basis and legitimacy of the processing of their personal data.
According to the applicable data protection regulation, we need a legitimate basis for the processing of your personal data. The legitimate basis in this case is your consent.
As a user, you can exercise the following rights:
You can exercise your rights by sending a request to the address specified above or via e-mail to the following e-mail address: jpuigserver@welikehotel.com. With your request you must send a copy of your ID.
Likewise, we inform you that if you are not pleased with our answer, you can fill a complaint in front of the competent authority (Agencia Española de Protección de Datos).
We will retain the data for the time strictly necessary for the provision of the requested service and as long as the data subject does not request its deletion, adopting the appropriate technical and organizational measures against unauthorized or illegal processing and against accidental loss, destruction or damage, and doing everything possible to protect and maintain the data securely.
The company does not communicate your personal data to third parties, unless legal requirement or necessary in order to provide the requested service. International transfers of personal data are not foreseen.
1) We use own cookies with technical purposes, we do not collect or transfer personal data of the users. You can find additional information about our Cookies Policy “HERE”.
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2) We use own- and third-party cookies with technical purposes. You can find additional information about our Cookies Policy “HERE”.
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3) We use own- and third-party cookies with technical and personalization purposes. You can find additional information about our Cookies Policy “HERE”.
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4) We use own- and third-party cookies with technical, personalization, analytical purposes and to show you advertising related to your preferences through the anonymous analysis that we carry out of your browsing habits. Click HERE for more information about the Cookies. You can accept all cookies by pressing the "Accept" button or configure or reject their use by pressing the "Configure" button.
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5) We use our own and third-party cookies for technical, personalization, analytical purposes, and to show you personalized advertising to a profile made from your browsing habits (for example, pages visited). Click HERE for more information about the Cookies. You can accept all cookies by pressing the "Accept" button or configure or reject their use by pressing the "Configure" button.
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Clicking on “Configure Cookies” will display the following options, allowing users to select which cookies to allow.
Technical Cookies: ACCEPT DECLINE
They are necessary for the proper functioning of the website. They allow data communication, identify the session, access restricted access parts, complete and send a contact form, etc.
Personalization Cookies: ACCEPT DECLINE
They allow you to specify or customize some characteristics of the general options. For example, define the language, regional settings or browser type.
Analytical Cookies: ACCEPT DECLINE
They allow us to understand the preferences of the users on our website and therefore, make improvements. We collect anonymous information about the use of the website.
Advertising Cookies: ACCEPT DECLINE
They allow us to show you advertising that may be interesting for you. They show ads directed to you in an anonymous way.
Behavioural Advertising Cookies: ACCEPT DECLINE
They allow you to show personalized advertising to a profile made from your browsing habits, creating a profile with your preferences as a user.
If the user saves the selection without checking any category, it will be considered a rejection of all cookies. It is not valid to pre-check the acceptance of cookies.
This website uses cookies and/or similar technologies that store and retrieve information when you browse. These technologies serve various purposes, such as recognizing you as a user, obtaining information about your browsing habits, or customizing how content is displayed. The specific uses are detailed below.
Name of the Company: Welikehotel, S.L.
TAX ID: B02994960
Address: Julian Alvarez 8, 07004 Palma (Illes Balears)
Name | Type | Duration | Purpose | Own/Third-party
*Identification of third parties with link to their Cookie Policy
This table may be updated depending on the cookies in use. We recommend checking our Cookie Policy regularly.
For international transfers of data by third parties, please consult their own policies (linked in the table above).
You can disable or block cookies via your browser settings. Note that doing so may limit your ability to use some features of this website.
As a user, you may exercise the following rights:
You may exercise these rights by sending a written request to the address: Julian Alvarez 8, 07004 Palma (Illes Balears), or via email: jpuigserver@welikehotel.com.
If you are not satisfied with our response, you may file a complaint with the Agencia Española de Protección de Datos.
The information included in data protection, contact, newsletter, and work with us forms will be as follows.
In compliance with the duty to inform data subjects about the circumstances and conditions of the processing of their data and their rights, we provide the following information:
| Data Controller | Welikehotel, S.L. - TAX ID: B02994960 Postal Address: Julian Alvarez 8, 07004 Palma (Illes Balears) |
| Purpose | To manage the delivery and payment of the purchased product. |
| Legal Basis | Execution of the contract entered into between the parties. |
| Recipients | The data will not be disclosed to third parties unless there is a legal obligation or it is necessary to properly manage your purchase. |
| Rights | You may exercise your rights of access, rectification, objection, restriction, portability, and erasure of data before the Data Controller, as well as file a complaint with the supervisory authority (AEPD). |
| Additional Information | You can consult more information about the processing of your personal data here. |
NOTICE: Please remember to delete the data after a reasonable period of inactivity if the user has not consented to be included for commercial purposes.
NOTICE: Once authorization to send marketing emails has been obtained, bulk emails must always be sent using blind carbon copy (BCC) or email marketing platforms that prevent recipients from accessing other subscribers’ data.
We invite you to review the general purchasing conditions that govern the offer and purchase of Welikehotel, S.L. products through the online store included on this website.
By using this website, you are bound by these conditions, so we recommend reading them carefully. If you do not agree with them, you must leave the website.
These purchasing conditions apply to all products of the brand Trademark, made through the website www.welikehotel.com (hereinafter "the website").
By placing an order, you guarantee that you are over 18 years of age and have the legal capacity to enter into binding contracts.
Orders may only be placed to purchase goods without intent of resale. Any resale or distribution of products purchased through the website is strictly prohibited.
We reserve the right to cancel fraudulent, false, or speculative orders, as well as those placed by any customer with whom there may be a dispute in previous orders, or when there are reasonable doubts that lead us to believe the customer is violating any of the specified purchasing conditions or engaging in any criminal activity.
We may update these purchasing conditions, as well as the legal notice, at any time. You may always consult and print the updated version of both texts by clicking the “Purchasing Conditions” and “Legal Notice” links.
As a user, you are obligated to provide Welikehotel, S.L. with all the necessary information for access and use of the services on this website. Such information must be truthful and up to date, and you consent to our use of it to contact you if necessary.
It is essential that you provide all information marked as mandatory; otherwise, we will not be able to process your order. We shall not be held responsible under any circumstances for delays or failures in delivery resulting from errors or omissions in this data.
The user must use the services on the website appropriately, always in accordance with legal regulations, and must not engage in any activity that hinders or interferes with its operation.
We will implement all reasonable mechanisms within our reach to ensure that your personal data is securely stored at all times. However, you acknowledge that no data transmission over the Internet can be guaranteed to be secure against unauthorized access, and we cannot be held responsible for any security failure unless it is due to our negligence.
Likewise, you must adopt the necessary security measures, both personal and technical, to maintain the confidentiality of your username and password, and you must notify us immediately in the event of loss, misplacement, theft, or unauthorized access of your username and password, as well as their disclosure to third parties.
All products offered on this website are sold directly by Welikehotel, S.L., with VAT ID B02994960 and registered at Julian Alvarez 8, 07004 Palma (Illes Balears).
You may browse the website until you find the desired services. Once located, by clicking on them you will access detailed information offered by the site. From there you can add the product to your cart.
If you are placing an order with us for the first time, you will be asked to register by entering your email address and a password, which will allow you to create and access your account.
If you are already a registered user with an active account, you must enter your email and password, and the system will recognize your information.
Once in your account, you may continue with your purchase and finally confirm your order.
The geographical delivery zones available at any given time are those active on our website. Deliveries will be made within the following territory: Spain (mainland, Balearic and Canary Islands), European Union, and by accepting the order, you confirm you are a resident in one of these regions.
For international orders/deliveries, please consult the website www.welikehotel.com (hereinafter “website”).
All orders are subject to availability. We are not responsible for any lack of stock or unavailability of products.
Please check the selection of items available for sale through the website, as not all products we may offer in other formats or presentations will necessarily be available for this type of sale.
If a product is unavailable after placing an order, you will be notified as soon as possible by email or phone and the order will be cancelled.
If in doubt, we recommend contacting our customer service department.
The order will not be accepted by us until the amount has been charged to your account. After confirming the purchase, you will receive an email acknowledging receipt, which does not mean that the order has been accepted, as it will be subject to further review and approval.
We will confirm acceptance of the order via an email informing you that the order is being dispatched. Only at that point will the contract between you and us be formalized, and only for the products listed in the shipping confirmation.
The contract may be concluded in the language of your choice: Spanish, English, or German.
Before finalizing the order on the website, you will be able to review all associated details (amounts broken down by item – taxes, shipping costs, item selection, etc.) and make any necessary corrections.
After confirming the order, it will no longer be possible to modify or cancel it through the website. You must contact us directly. In that case, the order can only be modified or cancelled if the item has not yet entered the dispatch process from our warehouse.
In accordance with current legislation, all purchases made through our website are subject to value-added tax (VAT), with the exception of the Canary Islands, Ceuta, and Melilla. The applicable VAT rate will be the one legally in force at the time of purchase.
All prices are shown in euros (€) and should be understood as the final price to be paid by the customer (including VAT or not, depending on the delivery territory as indicated above).
Any order placed must be paid for immediately after confirmation. Only orders that have been paid in full and verified will be processed.
Payment must be made by credit or debit card (issued by an entity based in Spain), and PayPal (note: all available payment methods should be listed; only two are mentioned here).
The prices applicable to each product will be those published on the website and automatically applied by the purchasing system in the final phase of the process. The customer understands that the price of some products may vary in real time. In any case, users will always be informed in advance.
The user may use the following payment methods to pay for products purchased via the website:
Credit card, through a virtual payment gateway (TPV Virtual): In this case, the user’s data and purchase information will be entered and transmitted directly by the user to the entity that owns the gateway. These data will not be stored or handled by us, but will be recorded directly in the payment gateway of the respective financial institution. For greater security, we use a Secure Electronic Commerce Authentication Service, a system established by Visa / Mastercard / Eurocard, in which the customer authenticates with their issuing bank and the merchant authenticates with their acquiring bank. The amount of the order will be charged to your card, so you must provide us with the number, expiration date, and CW2 security code (on the back of your card). If your card is secure, you will be asked for the relevant security codes. The buyer may pay for their order through the bank’s gateway _________________________________
The charge will be made in real time through this payment gateway. If the charge cannot be completed for any reason, the order will be automatically cancelled.
PayPal: In this case, the user must be previously registered and have a PayPal account. To make the payment, the user will be required to log in with their PayPal credentials, either to pay by credit card or using their PayPal balance.
Bank Transfer / Deposit: Any payment made to the provider will result in the issuance of an invoice in the name of the registered user. This invoice will be automatically sent to the email address provided by the user or delivered along with the purchased product.
For any information regarding the order, the user can contact customer service by phone at +34 600894963 or by email at jpuigserver@welikehotel.com
Occasionally, promotional codes may be offered that result in a discount on one or several products, on the total order, or on the shipping service.
The terms of use related to each discount code will be specified at the time of issuance. However, the following terms apply to all our company’s promotions, contests, and discount codes (unless otherwise stated):
RIGHT OF WITHDRAWAL – NOT APPLICABLE
This is the user's right to withdraw from a contract in certain situations without the need to justify the decision or incur any penalty. In accordance with article 93(k) of Royal Legislative Decree 1/2007 approving the Consolidated Text of the General Law for the Protection of Consumers and Users, the regulation on distance selling (with the exception of article 98.2) does not apply to contracts for the transport of passengers. Therefore, the right of withdrawal does not apply to bookings for passenger transport services. In such cases, if the user wishes to cancel a reservation, the cancellation conditions of the relevant transport operator will apply.
According to the right of withdrawal and returns set out in article 102 of Royal Legislative Decree 1/2007, the consumer has the right to withdraw from the contract under the following terms:
You may exercise the right of withdrawal without providing any justification within 14 calendar days.
The withdrawal period will expire 14 calendar days from the day you or a third party designated by you, other than the carrier, received the item.
To exercise the right of withdrawal for products purchased exclusively on www.________________, you must contact our Customer Service by sending an email to jpuigserver@welikehotel.com, clearly stating your decision to withdraw from the contract.
The right of withdrawal will be considered exercised on time if the communication regarding the exercise of this right is sent before the withdrawal period expires, as indicated above.
The return must be made within 14 calendar days from the notification date. You can download the withdrawal form click here.
If you exercise your right of withdrawal, we will reimburse all payments received from you, including delivery costs (excluding any additional charges that may result), without undue delay and, in any event, no later than 14 calendar days from the date on which we receive the returned item.
We will carry out the refund using the same payment method used for the purchase, and you will not incur any charges as a result of the reimbursement, except for the return shipping costs. In all cases, the returned products must be in perfect condition and include all accessories.
Returns will not be accepted for the following products, according to article 103 of Royal Legislative Decree 1/2007:
Reservations:
Returns of products that cannot be resold due to misuse will not be accepted unless the item was sent in poor condition by us or has a manufacturing defect.
If the order is received with damage caused during transport, it is important to take photographs of the packaging and damage to support a potential claim with the shipping company. This must be noted on the delivery receipt signed for the courier, and the incident should be reported as soon as possible. If the box was closed and the damage was not visible at the time of delivery, you must also inform us of the issue as soon as possible.
If you receive a damaged or defective item, please take photos and contact our Customer Service immediately to request a replacement. Once the replacement has been approved, make sure the product is properly packaged and send it to the return address provided above.
If you receive the wrong product, you have 7 calendar days to file a claim.
We will cover return shipping costs if the products are defective, do not match the description on the website, or were damaged during transport or handling by us.
You may return any product you are not satisfied with within 14 calendar days, even if it has no defect or damage and has not been opened or unsealed, but in this case, return shipping costs will be the customer's responsibility.
To meet the withdrawal deadline, it is sufficient to send the communication regarding your exercise of the right of withdrawal before the withdrawal period expires. You can use the following return form to copy into your email or print: click here.
The warranty period is three years; however, it does not cover damage caused by negligence, knocks, improper use, or unauthorized handling, nor materials worn out by normal use. If a defect results from misuse, repair will be chargeable with a prior estimate.
In cases that justify the use of the warranty, the item may be repaired, replaced, discounted, or refunded, under the terms legally established. Welikehotel, S.L. will make exchanges or returns provided that:
Commercial warranty: Manufacturers may offer additional warranties, which vary in scope and duration depending on the product and brand. These warranties are solely the responsibility of the manufacturer offering them.
In accordance with the Spanish Royal Legislative Decree, the seller is obliged to deliver a product that complies with the sales contract under the terms it sets out (Article 114), stating that:
"The seller is obliged to deliver to the consumer and user goods that are in conformity with the contract, being liable for any lack of conformity existing at the time of delivery."
The warranty period begins on the same day of purchase, pursuant to Article 123 of the aforementioned Royal Legislative Decree.
Online dispute resolution for consumers in accordance with Article 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform available at the following link: http://ec.europa.eu/consumers/odr/
If any part of these service conditions is contrary to the law and, therefore, invalid, this will not affect the remaining provisions that comply with the law. The parties agree to renegotiate any service condition clauses that are invalid and to incorporate them into the rest of the conditions.
Welikehotel, S.L. reserves the right to modify the general terms of sale without prior notice, including the content and services provided through the site, and the way in which they are presented or located on its servers.
These changes must be accepted by the user each time a purchase is made through the website.
Customers who do not agree with the modified terms must notify us and, from the date on which the new version takes effect, must cease using the website services.
If any of the terms of the general conditions of sale are declared unlawful or unenforceable by a court decision, the remaining provisions shall remain valid and enforceable.
This website is based in and operated from Spain. All matters relating to this site shall be governed by Spanish law and subject to the jurisdiction of the competent Courts and Tribunals of Spain, without regard to conflict of law principles.
In cases where the customer is not a consumer or user, or resides outside of Spain, jurisdiction shall lie with the national Courts and Tribunals, with express waiver of any other jurisdiction that might apply.
If the user decides to use or consult this site from outside Spain, they do so on their own initiative and are responsible for complying with the relevant local laws.
This contract shall enter into force and become effective from the moment it is accepted by the customer or user.
This contract, and therefore the general terms and conditions it includes, together with any annexes (if applicable), may be read on this website and stored, archived, and reproduced by standard electronic or computer means.
